it-service-management

⛳️ PASS: ITIL 4 Foundation (IT Service Management) by learning based on our Questions & Answers (Q&A) Practice Tests Exams.

This learning path provides system administrators with a comprehensive method for studying the skills tested in the CompTIA A+ (220-1001 and 220-1002) exams. It includes in-depth courses teaching skills from each exam domain and provides insights into resources you can use to prepare for the exam.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Hands-on IT service management and asset administration homelab using GLPI, Ubuntu Server, Active Directory, VMware Workstation, and realistic help desk ticket scenarios.

Public issue-tracker and roadmap for composuite

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

RAG chatbot that answers questions about a professional profile with cited answers

This AWS CloudFormation template deploys a highly available GLPI (a web-based IT service management software) environment on Amazon RDS, with an Elastic Load Balancer for traffic distribution. The infrastructure is set up across multiple availability zones for increased redundancy.

Analysis and design of an Internal IT Helpdesk System for a university, focusing on centralized ticket management, automated workflows, knowledge base management, stakeholder analysis, business process improvement, and IT service management.

End-to-end IT ticket lifecycle framework — covers intake, triage, escalation, resolution, and closure for security and helpdesk teams

IT Service Management Course Project for M. Sc. in Computer Science, Università di Padova, done in groups

Practical approaches to IT operations, service management, resilience, vendor management and business-led technology.

ST Labs — independent third-party profile of a public API surface, by API Evangelist. ST Labs (Standard Template Labs, stlabs.com) is an AI-native IT service management platform that turns historical ticket data, knowledge bases, and enterprise integrations into instant resolutions, automated workflows, and a living graph of the organization.

ServiceNow (alias) — independent third-party profile of a public API surface, by API Evangelist. This repository is an alias for the canonical API Evangelist ServiceNow profile. The provider is published as `servicenow` at https://github.com/api-evangelist/servicenow, which holds the apis.yml index, OpenAPI specs, Naftiko capabilities, JSON Schema,

Open-source ITSM that meets you in the middle. Self-host it or run it as a cloud service, from one codebase, with an AI copilot built in. AGPL-3.0.

A high level project plan to decommission two connectivity services offered by a bank. In this project we considered the role of service management in relation to the ITIL4 framework to ensure a seamless decommissioning of these services and a transition to a new connectivity service with minimal disruption to the bank's day-to-day operations.

IT service management and help desk application built with Spring Boot, PostgreSQL, and React.

💼 Professional IT Service Management System - نظام إدارة خدمات تقنية المعلومات الاحترافي

Enterprise analytics for GLPI 11 with governed dashboards, historical comparisons, executive insights, PDF and CSV reporting, scheduled delivery, and entity-aware access controls.

IT help-desk ticket analysis using Python and SQL to explore resolution times, common issues, SLA performance, and support team efficiency.