diff --git a/descriptions/0/api.intercom.io.yaml b/descriptions/0/api.intercom.io.yaml
index 0048db88..c8cbf43b 100644
--- a/descriptions/0/api.intercom.io.yaml
+++ b/descriptions/0/api.intercom.io.yaml
@@ -12987,7 +12987,31 @@ paths:
otp_email_verification_failed:
reason: no_email
app_package_code: null
- total_count: 6
+ - type: conversation_part
+ id: 7
+ part_type: standalone_platform_handoff
+ body:
+ created_at: 1740141910
+ updated_at: 1740141910
+ notified_at: 1740141910
+ assigned_to:
+ author:
+ type: bot
+ id: '278'
+ name: Fin
+ email: operator+abcd1234@intercom.io
+ attachments: []
+ external_id:
+ redacted: false
+ email_message_metadata: null
+ state: closed
+ tags: []
+ event_details:
+ handoff:
+ type: zendesk_ticket
+ success: true
+ app_package_code: null
+ total_count: 7
email conversation with history found:
value:
type: conversation
@@ -38725,6 +38749,26 @@ components:
type: string
description: Why the one-time passcode email could not verify the contact. Treat this as a free-form string and fall back to value for a reason you do not recognise. no_email means the contact has no email address on record.
example: "no_email"
+ standalone_platform_handoff:
+ title: Part type - standalone_platform_handoff
+ type: object
+ description: Contains the escalation target Fin handed the conversation off to, for conversation part type standalone_platform_handoff. Only present for handoffs to Zendesk; for any other handoff target event_details is an empty object.
+ properties:
+ handoff:
+ type: object
+ description: The escalation Fin attempted. Omitted when the handoff target is not Zendesk.
+ properties:
+ type:
+ type: string
+ description: Where Fin handed the conversation off to. zendesk_ticket means a Zendesk ticket was created, and zendesk_agent means the conversation was handed over to a Zendesk agent for live chat.
+ enum:
+ - zendesk_ticket
+ - zendesk_agent
+ example: zendesk_ticket
+ success:
+ type: boolean
+ description: Whether the handoff completed. A handoff that did not complete falls back to a live agent, which is reported in a separate successful part.
+ example: true
event_details:
title: Event details of Workflow & actions
type: object
@@ -38746,6 +38790,7 @@ components:
- "$ref": "#/components/schemas/conversation_sla_removed"
- "$ref": "#/components/schemas/call_summary"
- "$ref": "#/components/schemas/ai_agent_event_otp_email_verification_failed"
+ - "$ref": "#/components/schemas/standalone_platform_handoff"
email_setting:
type: object
title: Email Setting